UberEats delivers food to millions of users all around the world. But for users that are behind the wheel, visually impaired, or simply prefer to multi-task, ordering food online can be difficult. Umi is a CUI assistant designed to help users order from UberEats in an effortless, efficient, and personalized way while optimizing the order-delivery process for restaurants through resolution of basic customer issues. Umi provides food recommendations based on customer preferences, a seamless hands-free payment process, and can facilitate communication between restaurants and customers.